Refund Policy

Last updated: January 2024

1. Satisfaction Guarantee

We stand behind the quality of our flowers and arrangements. If you're not completely satisfied with your purchase, please contact us within 24 hours of delivery.

2. Refund Conditions

Refunds may be issued in the following circumstances:

• Flowers arrived damaged
• Delivery was significantly late without prior notice
• Order was incorrect
• Quality did not meet our standards

3. Refund Process

To request a refund:

1. Contact us within 24 hours of delivery
2. Provide order number and photos of the arrangement
3. Explain the reason for dissatisfaction

4. Contact Information

For refund requests, please contact us at:

FRACTALYNX
131 OYSTER POINT BLVD., SUITE 600
SOUTH SAN FRANCISCO, CA, 94080, US
Phone: 415-231-5660